Frequently Asked Questions
Do you offer international shipping?
Do you offer international shipping?
Currently, we only ship within the USA and Canada. However, we’re working on expanding to other countries soon.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods, including Apple Pay, Google Pay, PayPal, Visa, Mastercard, AMEX, and others – so you can shop the way that works best for you.
Is there a money-back guarantee?
Is there a money-back guarantee?
Yes! We offer a 30-day satisfaction guarantee. If you're not happy with your results, simply contact our customer support at support@getglowea.com and you'll receive a full refund – no questions asked.
How can I contact customer support?
How can I contact customer support?
You can reach our support team via email at support@getglowea.com or by using the contact form on our website. We do our best to respond within 24 hours.
How is my package shipped?
How is my package shipped?
Your order is shipped with tracking via USPS or a local logistics partner, depending on your location. You'll receive a tracking number by email once your order has been dispatched.
My package hasn’t arrived. What should I do?
My package hasn’t arrived. What should I do?
Orders are usually processed within 1–2 business days and delivered within 4–8 business days.
You can track your shipment using the tracking number provided in your shipping confirmation email.
If your order is still within that time frame, no worries – it should be arriving soon.
If you haven’t received it after 10 business days, please contact us at support@getglowea.com and we’ll be happy to assist you.
How can I track my order?
How can I track my order?
You’ll receive a tracking link via email once your order is on its way. You can use that link anytime to check the delivery status.
Still have questions?
Still have questions?
No problem – just reach out via our contact page or send us an email at support@getglowea.com We’re happy to help!